We accept payments from all major debit cards and credit cards as well as direct EFT. All transactions are securely processed on our server via PayFast using a verified SSL certificate ensuring that all data provided is encrypted. The Dapper Club does not store any debit/credit card information.

South Africa: We offer shipping at a flat rate of R55 per order to any address in South Africa on any orders purchased.

All South African orders are shipped using Globeflight couriers. This is a registered freight service, where you are able to track your order online. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm. Please note that we do not deliver to PO BOX addresses.

Delivery usually takes between 1-4 working days for items in stock that are shipped immediately, from date of purchase.                                                                   

Rest of the world: Shipping rates to global addresses depend on your location.

As a general rule, International Standard delivery takes 1-3 weeks, or in certain instances, up to 5 weeks. Please feel free to drop us a message if you have any queries regarding international delivery. We utilise a registered freight service, where you are able to track your order online.

Shipping rates may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise:. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call your local customs offices to gain further details.

EXCHANGES

Kindly email us an exchange request within 7 days of receiving your purchase.

We only offer exchanges on unworn/unused items, with the swing tag still attached. You can then follow the return instructions indicated below.

RETURNS POLICY

Returning items you are dissatisfied with:

In the unlikely case you are not fully satisfied with your purchase. Then subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain a Dapper Club credit note of equal value. Store credit is non-transferable.

If you have purchased product(s) from the website and it’s not what you expected, you may return full price merchandise by informing us within seven (7) days of receiving your order for a credit note of equal value (excluding shipping and handing charges).

Please keep in mind that The Dapper Club cannot accept the returned product(s) and cannot give a refund if:

(a) the return falls outside of the stated seven (7) day notification period;

(b) the product(s) has been personalized or custom-made;

(c) the product(s) tag is removed, worn, damaged or not in its original packaging;

(d) the products are on sale or marked-down.

 

Returning damaged or defective products:

At The Dapper Club, we pride ourselves on quality. We thoroughly test all our products to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned product(s) (and associated shipping and handling charges at standard rates, up to the amount of R60) will be refunded if the damage is the result of manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

We do not refund products:

(a) obtained from a source other than this website;
(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc);
(c) damaged by misuse or activities other than the intended purpose.

Return Instructions:
To return a product, please follow the instructions below:

(a) Within seven (7) days of receiving your order, drop us a line at orders@thedapperclub.co.za. In your email, please include:
(i) Reasons for why you are returning the product(s); and
(ii) Attach a copy of the payment confirmation you received when placing the order

(b) Pack the product(s) into their original packaging including the original and attached labels/ swing tags.

(c) Address the package to The Dapper Club. We will email you the return address and contact details

(d) As The Dapper Club is not liable for the loss of any product being returned we highly recommend that you return it using registered mail. The Dapper Club is not responsible for shipping costs on returned product(s)

Returning personalized and custom-made products:

Please understand we are unable to accept returns or exchange product(s) that have undergone customization or personalization, unless they have been found faulty after detailed examination by The Dapper Club. We ask that you chose your personalization and customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalized or customized your product(s) contrary to your instruction and the confirmation notice, we will gladly replace them.

Discount codes may from time to time be offered to customers.  Such codes may be applied to purchases made through the account in respect of which the discount code was offered and registered. Discount codes must be used at checkout in order to qualify.

The Dapper Club recognizes its obligation to ensure that all our suppliers are operating ethically. We expect our suppliers to consistently provide an environment that protects their employees health and safety and basic human rights. We partner with suppliers who share this vision and steadily maintain these standards

We’re committed to keeping you dapper. We’d love to hear about your experience with us. Please contact us should you have any suggestions, complaints or comments.

Our full Terms & Conditions can be found here

How do I place an order?

  1. Click SHOP in the top navigation and choose the category you are interested in
  2. Browse the items available, and click the product you are interested in
  3. Select the quantities you wish to purchase then “add to cart”
  4. The product will be added to your CART which is available to view, above in shopping cart icon.
  5. You can view and edit your cart.
  6. Below your invoice, you will see “proceed to checkout”. Click here to get to the next step.
  7. You will need to fill in your shipping and billing details
  8. Select your method of payment
  9. If paying by credit card, follow the PayFast instructions. For Direct EFT option, our banking details will be provided.
  10. CONGRATULATIONS! You have completed your purchase and joined The Dapper Club. You will receive an email shortly.